Return and Refund Policy

At Miora, we want you to be happy with your purchase. If you change your mind, please contact us at support@mioraskin.shop within 10 days of delivery to request a return.

To be eligible, the item must be unused, unopened, and in its original packaging, with any hygiene seal intact. For hygiene reasons, we cannot accept opened or used cosmetics for a change-of-mind return.

Please contact us before sending an item back. We will provide return instructions and confirm the return address: 2021 Fillmore Street,#1092, San Francisco, 94115. For change-of-mind returns, the customer pays return shipping. We recommend using a tracked shipping service.

If your order arrives damaged, defective, or incorrect, contact us atsupport@mioraskin.shop with your order number and photos of the issue. We will review it and arrange an appropriate solution. You will not be responsible for return shipping when the problem is our error.

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method. The time it takes for the refund to appear depends on your payment provider.

This policy does not limit any rights you have under applicable consumer protection law.